Privacy Policy

HBI Home Solutions ("HBI Home Solutions," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or use our services.

1. Information We Collect

We collect information in the following ways:

• Information you provide: your name, email address, phone number, mailing or property address, details about a property or deal, and any messages you send us through our chat widget, by phone, by text, or by email.
• Information collected automatically: technical data such as your IP address, browser type, device information, the pages you visit, and how you interact with our site, including through cookies and similar technologies.
• Information from third parties: if you choose to contact us through a third-party service or sign in with a third-party account, we may receive limited information from that provider with your permission.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and communicate with you about properties, deals, and our services;
• Provide, operate, and improve our services and website;
• Send you updates, follow-ups, or promotional messages where you have consented to receive them;
• Personalize your experience and provide customer support;
• Maintain the security of our site and prevent fraud; and
• Comply with our legal and regulatory obligations.

3. Text Messaging & Chat Communications

When you contact us through our chat widget or provide your phone number, you may receive responses from us by SMS/text message or phone in connection with your inquiry. Message and data rates may apply, and message frequency varies. You can opt out of text messages at any time by replying STOP, and you can reply HELP for assistance. Consenting to receive messages is not a condition of any purchase or service.

We do not sell your information, and mobile opt-in/text-messaging consent and phone numbers are never shared with third parties or affiliates for their own marketing purposes.

4. How We Share Your Information

We may share your information only as follows:

• Service providers: with vendors who help us operate our business (such as hosting, messaging, and customer-support tools), who are permitted to use the information only to perform services for us;
• Legal requirements: when required by law, regulation, legal process, or to protect our rights, safety, or property;
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy; and
• With your consent: when you direct us to share your information.

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Cookies & Marketing

Our website may use cookies and similar technologies to operate the site and understand how it is used. You can manage or disable cookies through your browser settings. If you receive promotional emails from us, you may unsubscribe at any time using the link in the message.

6. Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law.

7. Your Rights & Choices

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, to opt out of marketing communications, and to withdraw consent. To exercise these rights, contact us using the details below and we will respond as required by applicable law.

8. Children's Privacy

Our website and services are not directed to children under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our website after changes are posted constitutes acceptance of the updated Policy.

10. Contact Us